Privacy Policy

Sealed Tight Solutions Ltd is a company registered in England and Wales.

Registered office: Sealed Tight Solutions House, Stargate Industrial Estate, Ryton, England, NE40 3DG.

Company number: 08862285.

Email: info@sealedtightsolutions.com.

Depending on how you interact with us, we may collect information including:

• your name;
• company or organisation;
• job title or role;
• business email address;
• telephone number;
• postal or delivery address where relevant;
• enquiry, quotation, order or project information;
• correspondence and technical-support requests;
• account and Client Portal information;
• records of operational communications sent to you;
• information connected with orders, transactions and our business relationship with your organisation; and
• limited technical information generated when you use the website, such as IP address, browser/device information and security or server logs.
• We generally collect business contact information rather than information about individuals in their private capacity.

We may receive personal data:

• directly from you;
• from another person within your organisation;
• when your organisation becomes a customer or supplier;
• when you submit an enquiry, request a quotation or contact our team;
• when you create or use a Client Portal account;
• when you place or administer an order;
• when you request technical support;
• through normal operation and security of the website; or
• from publicly available or legitimate business sources where appropriate.

We may use personal data to:

• respond to enquiries and quotation requests;
• manage orders and customer relationships;
• provide products and services;
• provide technical advice and support;
• create, administer and secure Client Portal accounts;
• communicate with customer contacts;
• send necessary contractual, technical, certification, compliance, product-documentation or service information to existing customers;
• maintain appropriate business, transaction and audit records;
• improve and secure our website and systems;
• comply with legal, regulatory, tax and accounting requirements;
• establish, exercise or defend legal rights; and
• where separately appropriate and permitted, communicate about relevant products or services.
• Operational customer communications are distinct from marketing communications. For example, we may need to contact customers about updated product datasheets, certification, compliance information, contractual matters, service issues or other information relevant to an existing business relationship.

The lawful basis we rely on depends on the reason we are using your information. These may include:

Contract — where processing is necessary to enter into or perform a contract with you, or to administer a contract with the organisation you represent.

Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights. These interests may include responding to business enquiries, managing relationships with customers and suppliers, administering customer accounts, providing technical and product information, maintaining business records, protecting and securing our systems, improving our services, and communicating important operational information to customer contacts.

Legal obligation — where we need to process information to comply with applicable law, regulation, tax, accounting or other legal requirements.

Consent — where consent is the appropriate lawful basis, we will ask for it clearly and you may withdraw it at any time.

Authorised Sealed Tight Solutions staff may use the website administration system to send occasional operational communications to customer contacts.

These may include:

• contractual updates;
• updated product datasheets;
• certification or test-information updates;
• compliance information;
• important product information;
• account or service notices; and
• other factual information relevant to the customer relationship.
• These communications are not intended to operate as marketing campaigns.
• Email delivery is provided through Resend, a specialist email-delivery provider acting on our behalf.

Where you use our Client Portal, we process the information required to create, authenticate, administer and secure your account and to provide the portal functionality available to your organisation.

Please keep your login details secure and contact us if you believe your account has been accessed without permission.

We do not sell personal data.

We may share personal data with organisations that provide services to us where this is necessary for them to perform those services.

Depending on the services in use, these may include:

• website hosting and infrastructure providers;
• database and IT service providers;
• email-delivery providers;
• professional advisers;
• payment or accounting providers where applicable;
• delivery and logistics providers;
• contractors or service providers assisting us in fulfilling an order; and
• regulators, courts, law-enforcement bodies or public authorities where disclosure is required or permitted by law.
• Our service providers are only permitted to process personal data for appropriate purposes and subject to suitable contractual and security arrangements.

Some technology providers may process personal data outside the United Kingdom.

Where personal data is transferred to a country that does not benefit from UK adequacy regulations, we will use an appropriate transfer mechanism where required, such as approved contractual safeguards, together with any additional measures considered necessary.

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, contractual and regulatory requirements.

Retention periods depend on the type of information involved. As a general principle:

• enquiry information is retained for as long as reasonably necessary to deal with the enquiry and any resulting business relationship;
• customer, order and transaction records may be retained for the period required for contractual, tax, accounting and legal purposes;
• Client Portal information is retained while the relevant account or customer relationship remains active and for an appropriate period afterwards where required for records, security or dispute-resolution purposes;
• operational email records may be retained for audit and customer-service purposes; and
• technical and security logs are retained only for an appropriate operational or security period.
• Information that is no longer required will be securely deleted, anonymised or otherwise disposed of appropriately.

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, disclosure, loss, alteration or misuse.

Access to customer and account information is restricted according to business need.

No website or electronic system can be guaranteed to be completely secure, but we take reasonable steps to protect the information under our control.

Depending on the circumstances, UK data-protection law may give you rights to:

• request access to your personal data;
• request correction of inaccurate or incomplete information;
• request deletion of your information;
• request restriction of processing;
• object to certain processing;
• request transfer of information in a portable format where applicable; and
• withdraw consent where processing is based on consent.
• These rights are subject to conditions and exemptions under applicable law.
• To exercise a right, contact: info@sealedtightsolutions.com.

If you have concerns about how we use your personal data, please contact us first and we will try to resolve them.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Further information is available at: ico.org.uk.

Our website uses local browser storage for essential Client Portal and Admin authentication. It does not currently set non-essential advertising or analytics cookies.

Further information is provided in our Cookies Policy.

We may update this Privacy Policy to reflect changes to our website, services, legal obligations or the way we process information.

The latest version will always be published on this page and identified by the “Last updated” date.

Questions about this policy or our use of personal data can be sent to:

info@sealedtightsolutions.com

or by post to our registered office.